Effective Date: 07/10/2025

DiaCars (“we,” “us,” or “our”) is operated by AVERLANE LTD (Company No. 16648869), a company registered in England and Wales with its registered office at 27 Old Gloucester Street, London, WC1N 3AX.

We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website and services, including vehicle information reports generated by VIN (Vehicle Identification Number).

1. Information We Collect

We collect only the information necessary to provide our services and process your orders. This may include:

a. Personal Information

  • Contact Details: name, email address, phone number, and billing information you provide when placing an order or contacting us.

  • Payment Details: payment transactions are processed securely by our authorized acquiring partner.
    DiaCars does not store, access, or process full credit/debit card information.

  • Account Data (if applicable): login credentials, preferences, and communication history.

b. Vehicle Information

  • VIN Codes that you submit to generate reports.

  • Vehicle Data retrieved from trusted third-party databases and public sources.
    Vehicle data is not considered personal information unless it can directly or indirectly identify an individual.

c. Technical and Usage Data

  • Device and Log Data: IP address, browser type, operating system, referring URLs, and pages visited.

  • Cookies and Analytics: small text files and tracking technologies that help us improve performance, security, and user experience.

2. How We Use Your Information

We use your information only for legitimate business purposes, including to:

  • Provide Services: generate and deliver VIN-based vehicle reports.

  • Process Transactions: facilitate secure payments through our acquiring partner.

  • Communicate with You: send confirmations, respond to inquiries, and provide customer support.

  • Improve Performance: monitor, analyze, and enhance website functionality and security.

  • Marketing (Opt-in Only): send promotional emails or special offers only with your explicit consent, which you can withdraw at any time.

  • Compliance and Fraud Prevention: maintain records to comply with legal obligations and prevent misuse of our services.

We may also use anonymized or aggregated data for statistical and analytical purposes.

3. Sharing Your Information

DiaCars does not sell or rent personal information to third parties.
We share data only when necessary for service delivery:

  • Payment Processors: to handle transactions securely and in compliance with PCI DSS standards.

  • Data Providers: to retrieve vehicle history information and generate reports on our behalf.

  • IT and Hosting Partners: to maintain and support our website infrastructure.

  • Legal Authorities: when required by law, court order, or regulatory request.

  • Business Transfers: in the event of a merger or sale, data may transfer to the new entity under the same privacy commitments.

All such partners act as Data Processors, bound by written agreements to process your information only under our instructions and to maintain appropriate security.

4. Data Security

We use a combination of technical and organizational measures to protect your data, including:

  • SSL/TLS encryption for data transmission;

  • restricted access controls;

  • secure data hosting within the UK or EEA;

  • regular audits and monitoring.

All payment transactions are processed in accordance with PCI DSS standards.
Despite our efforts, no online transmission can be guaranteed 100% secure, and you acknowledge that you provide information at your own risk.

5. Your Rights

Under UK GDPR, you have the following rights:

  • Access – to request a copy of your personal data.

  • Rectification – to correct inaccurate or incomplete information.

  • Erasure (“Right to be Forgotten”) – to request deletion of your data when legally permissible.

  • Restriction of Processing – to limit how we use your data.

  • Data Portability – to receive your data in a structured, machine-readable format.

  • Objection – to object to processing for direct marketing or legitimate interests.

To exercise any of these rights, contact us at info@diacars.com or via the address below.
We will respond within 30 days as required by law.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and to analyze website traffic.
You can manage or disable cookies through your browser settings.
Our website also uses a cookie-consent banner that allows you to choose which categories of cookies to accept.
Please note that disabling essential cookies may affect functionality.

7. Third-Party Links

Our website may contain links to third-party websites.
DiaCars is not responsible for the content, security, or privacy practices of external sites.
We encourage you to review their privacy policies before providing personal information.

8. Data Retention

We retain your data only for as long as necessary to fulfil the purposes set out in this policy or to comply with legal obligations:

  • Transaction and billing records – up to 6 years (as required by UK tax law).

  • Contact and account information – until you request deletion or close your account.
    After this period, your data is securely deleted or anonymized.

9. International Data Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure adequate safeguards through:

  • UK adequacy decisions for approved countries; or

  • Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).

These measures ensure that your data receives the same level of protection as within the UK.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any significant changes will be announced on our website and, where appropriate, notified via email.
The updated version will include a new “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

  • Email: info@diacars.com 
  • Phone: +371 29767933
  • Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

By using DiaCars, you acknowledge that you have read, understood, and agreed to this Privacy Policy.